SWEETS GALORE PRIVACY POLICY

Updated 14th April 2020

 

 1. Introduction

We at Sweets Galore understand that your privacy is important to you, and that you would like to know how your personal data is used.  We fully respect and value data privacy and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights.

2. What does this Privacy Policy cover?

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.  This Privacy Policy also explains the use of Cookies on our website, how they are collected and how they are used.

3. What type of information does Sweets Galore collect?

We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you have requested and to contact you with latest news from Sweets Galore.

It is your choice if you want to give us your personal information. However, if you decide not to, you may not be able to buy from our website, and you may not receive the optimal customer experience.

We may collect, use, store or transfer the following

  • Title

  • Given Names and  Family Name

  • Email address

  • Contact phone number

  • Purchase and transaction history and information (including details about payments to and from you and other details of products and services you have purchased from us)

  • Payment details (i.e.your bank name, account number and sort code, and your card’s security/CVV code. Don’t worry, we don’t see or keep these)

  • Delivery address(s)

  • Billing address

  • Automatically populated IP address*

  • Information from cookies**

  • Information about your phone or laptop (including your device type and, if you choose to share it with us, your location data) as well as how you use our website and app

 

*When you visit sweetsgalore-online.co.uk, the web server may automatically record your public internet protocol (IP) address used to connect your computer to the Internet.

** Like most websites, we also use cookies to help make the experience of using our website better and to personalise the service you receive from us. For more information please see the section below on how we use cookies and tracking tools.

 

4. How does Sweets Galore collect information?

We collect your information at the point you decide to interact with us. This could include purchasing online, signing up for our email newsletter, over the telephone, or in person when you sign up at our market stall to receive information from Sweets Galore.

We collect your data when:

  • When you register for an account or use sweetsgalore-online.co.uk

  • When you sign up for information at our market stall

  • When you subscribe on our website to receive news about Sweets Galore promotions and news

  • When you contact the Sweets Galore by post, telephone or email

  • When you enter a prize draw or competition run by Sweets Galore

  • When you complete a survey or give us feedback

  • When you complete the contact form on the sweetsgalore-online.co.uk website

  • When you use our online services such as websites and social media

 

5. Why does Sweets Galore collect such personal information?

At Sweets Galore, we are used to providing our customers that meet us at our market stall with a very personalised experience. 

 

We may contact you to provide the products and services that you have requested, to notify you regarding your account or purchases, to troubleshoot problems with your account or purchases, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, and to send updates about our company.

 

We will also contact you to give you assurance that your delivery is on its way or if we have a query about your delivery.

We are permitted by Data Protection Legislation to process your personal data in the way that we do because the processing is necessary:

 

  • for the performance of our contract to provide you with products or services you have purchased or in order to take steps at your request prior to you entering into that contract;

  • in order to comply with a legal obligation to which we are subject; or

  • for the purposes of the legitimate interests that we pursue; which are (i) to give you the best service/products; (ii) to optimise your customer experience and provide you with a safe, smooth, efficient, and customised experience; (iii) to run and administer our business; (iv) to discharge our legal obligations; (v) to prevent and detect fraud; and (vi) to evaluate, develop and improve our products and services.

We will make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

 

6. How does Sweets Galore store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our company and its service providers.

We have set out in more detail below the specific purposes for using your information and the legal basis we are relying on to process your information.

 

How we use your name & contact details

  • To make deliveries of the goods you purchase from us.

  • To send you messages by text, or e-mail, such as order updates.

  • To allow third party logistics providers to update you about your delivery

  • To tell you about offers and promotions (but only if you have told us to do so)

  • To prevent and detect fraud against either you or Sweets Galore

 

How we use your payment and transaction information

  • To take payments and make refunds, which is a necessary part of supplying you with our services

  • To provide the products that you order to you.

  • To prevent and detect fraud against either you or Sweets Galore

 

How we use your purchase history and saved items

  • To enable you to put products in your basket, so we can sell them to you.

  • To send you a reminder of what products you have left in your basket but not yet bought.

  • To provide customer service and support, and handle returns.

  • To find out what you and other customers like, so that we ensure we are giving you what you want, and to stay ahead of the competition. It also helps us to make suggestions and recommendations to you about products or services that may be of interest to you.

 

7. Does Sweets Galore share my personal data?

We will only share your data to certain third parties in order to process and fulfill your order.  Your data will be passed securely to one or more of the following organisations solely for this purpose:

  • Paypal (for processing of payments)

  • Wix Payments (for the processing of card payments)

  • Wix for processing your transactions

  • Hermes (for order fulfillment)

  • Parcel 2 Go (for order fulfillment)

With the exception of the above organisations, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may be required to release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.  Also, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

8. How does Sweets Galore use cookies and other tracking tools?

We use cookies when you visit our website. A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognize you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

 

There are four main types of cookies:

 

  • Site functionality cookies – these cookies allow you to navigate the website and use our features, such as “Add to Basket” and “Save for Later”.

  • Website analytics cookies – these cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.

  • Customer preference cookies – when you are browsing or shopping on Sweets Galore's website, these cookies will remember your preferences (your location, preferred store), so we can make your shopping experience as seamless as possible, and more personal to you.

  • Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

​By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

 

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.  If you do not want to enable cookies you can still enjoy browsing our website, but you will just have to visit our market stall in order to purchase.

 

9. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary and only for the reason(s) for which it was first collected. Once our relationship has come to an end, we will either delete your personal data or anonymise your personal data, unless statutory retention requirements apply (such as for taxation purposes). We may retain your contact details and interests in our products or services for a long period of time if you have opted in to receive marketing materials. Also, we may be required by applicable law to retain certain of your personal data for a period of 10 years after the relevant taxation year. We may also retain your personal data after the termination of the contractual relationship if your personal data is necessary to comply with other applicable laws or if we need your personal data to establish, exercise or defend a legal claim, on a need to know basis only. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of the contractual relationship.

 

10. How do Sweets Galore site visitors and customers withdraw their consent?

If you do not want us to process your data anymore, please contact us using the email or postal address listed below in “Getting in touch with us” section.

 

11. Privacy policy updates

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

 

12. Getting in touch with Sweets Galore

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal address shown below (it must be in writing). We will respond to your subject access request within 21 days and, in any case, not more than one month from the date of receiving the request.

 

You can contact us with questions and requests using any of the following methods:

 

By post;

Sweets Galore

133 Uttoxeter Road

​Stoke-on-Trent

ST11 9AB

 

By email;

diane@sweetsgalore-online.co.uk

 

By telephone:

+44 (0)7827 778237

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.